FAQs

Frequently Asked Questions

Can’t find the answer you’re looking for? Contact us at youngrichjewelry@gmail.com. We’ll be happy to help.

Products & Materials

What makes YOUNG&RICH jewelry different?

Every YOUNG&RICH piece is thoughtfully designed and carefully assembled by hand. We select each stone and component for its color, texture, character, and how it works within the complete design.

Our bracelets are made to match your wrist measurement, creating a more comfortable and personal fit.

Are all your beads natural stones?

The materials used in each design are clearly listed on its product page. Many of our pieces feature natural stones, while selected designs may also include hematite, glass beads, Miyuki beads, stainless steel, sterling silver, or other carefully chosen materials.

Will my bracelet look exactly like the product photos?

Natural stones are never completely identical. Small differences in color, pattern, texture, inclusions, and tone are normal and make every piece unique.

We carefully match the stones in each bracelet so that the overall appearance remains consistent with the product shown.

What does the bead size mean?

The bead size refers to the approximate diameter of each bead, usually measured in millimeters.

For example, a bracelet marked “6mm” uses beads approximately 6mm in diameter. Larger beads create a stronger visual presence, while smaller beads offer a more refined and understated look.

Can I request a custom design?

Custom requests may be possible depending on the design, materials, and available stock.

Please email your ideas to youngrichjewelry@gmail.com before ordering. We will review your request and confirm availability, price, and production time.

Does my order come in gift-ready packaging?

Yes. YOUNG&RICH jewelry is presented in our branded packaging and is suitable for birthdays, anniversaries, milestones, or meaningful everyday gifts.

Wrist Measurement & Fit

How do I measure my wrist?

Wrap a flexible measuring tape snugly around the narrowest part of your wrist, just below the wrist bone.

The tape should touch your skin without squeezing it. Record your actual wrist circumference and do not add extra length yourself.

Why do you ask for wrist circumference instead of bracelet length?

The same bracelet length can fit differently depending on the size and shape of its beads.

Larger beads take up more space on the inside of a bracelet, while smaller beads sit closer to the wrist. Using your actual wrist circumference allows us to create a more accurate and comfortable fit for each design.

What if I prefer a tighter or looser fit?

Always provide your true wrist measurement first. Then select your preferred fit:

Tight Fit: Sits close to the wrist with minimal movement.
Standard Fit: Comfortable with a small amount of movement.
Loose Fit: Provides more room and a relaxed feel.

Please do not increase the wrist measurement yourself. We will make the necessary adjustment according to your selected fit.

I am buying a gift. What if I do not know the recipient’s wrist size?

If possible, discreetly measure a bracelet or watch strap that already fits the recipient. You can also use our size guide to estimate the most suitable option.

If the size is incorrect, an eligible item may be exchanged within 30 calendar days of delivery. All exchange-related shipping costs are the customer’s responsibility.

What if I accidentally order the wrong size?

If production has not started, we may be able to update the size before the order is completed. After delivery, eligible items may be resized or exchanged within 30 calendar days.

Orders & Shipping

How long does it take to prepare my order?

Most orders are prepared within 2–4 business days. Because many pieces are assembled and sized by hand, preparation may take slightly longer during busy periods or for special requests.

Shipping time begins after your order has been completed and dispatched.

Do you offer free shipping?

Yes. Standard shipping is free on all YOUNG&RICH orders.

If express delivery is available for your destination, the additional cost will be shown at checkout.

How long will delivery take?

Delivery time depends on your country, address, selected shipping method, customs processing, and the local courier.

The delivery estimate shown at checkout does not include the time required to prepare your order.

How can I track my order?

Once your order ships, you will receive a confirmation email containing your tracking information.

If you cannot find the email, please check your spam or junk folder. You may also contact youngrichjewelry@gmail.com for assistance.

Why have I not received an order update?

Please check the email address used during checkout and review your spam folder.

We may contact you if your wrist measurement is missing, the measurement appears unusual, or your delivery address requires clarification. Delayed responses may delay the preparation of your order.

Can you prioritize an urgent gift order?

We will check whether faster preparation or express delivery is available. Rush service and arrival by a particular date cannot be guaranteed.

Can I change my delivery address?

Email youngrichjewelry@gmail.com immediately with your order number and the correct address.

We may be able to update it before shipment. Once the parcel has been dispatched, address changes are not guaranteed and may result in additional courier charges.

Will I need to pay customs duties or import taxes?

International duties, taxes, and customs fees may apply depending on the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility and are not controlled by YOUNG&RICH.

Returns, Exchanges & Resizing

Can I return my order?

Eligible items may be returned within 30 calendar days of delivery.

The item must be unworn, unused, and returned with its original packaging, tags, accessories, and proof of purchase. Please email youngrichjewelry@gmail.com before sending anything back.

Returns sent without prior approval may not be accepted.

Can I exchange my bracelet?

Eligible items may be exchanged within 30 calendar days of delivery, subject to product availability.

Email youngrichjewelry@gmail.com with your order number, the item being returned, and the replacement item or size you require.

Who pays the return or exchange shipping costs?

Customers are responsible for all shipping costs related to ordinary returns, exchanges, and resizing requests.

This includes sending the original item back to us and shipping the replacement or resized item to the customer. We do not provide prepaid return labels.

We strongly recommend using a trackable and insured shipping service. YOUNG&RICH is not responsible for returned parcels that are lost or damaged in transit.

Can my bracelet be resized?

Many bracelets can be resized, although availability depends on the construction, bead size, and materials used in the design.

Email youngrichjewelry@gmail.com with your order number, current wrist measurement, required fit, and a clear photo of the bracelet. Any applicable service or material charges will be confirmed before work begins.

When will I receive my refund?

After your return arrives, please allow up to 7 business days for inspection and processing.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

Original shipping charges, express delivery fees, customs duties, taxes, and return postage are non-refundable.

What should I do if my item arrives damaged or incorrect?

Contact youngrichjewelry@gmail.com within 7 calendar days of delivery.

Please include your order number and clear photographs of the item and packaging. Do not return the item before receiving instructions from us.

Natural differences in stone color, texture, pattern, and inclusions are not considered defects.

Do you offer repairs?

Repair options depend on the condition of the item and the availability of the original stones and components.

Email us with your order number and clear photographs of the item and any remaining parts. We will assess the request and confirm the available repair options, costs, and shipping arrangements.

Can I cancel my order?

Contact youngrichjewelry@gmail.com as soon as possible after placing your order.

We may be able to cancel or modify it before production or fulfillment begins. Once an order has been completed or shipped, cancellation is no longer possible.

Jewelry Care

Can I wear my bracelet while showering, swimming, or exercising?

We recommend removing your jewelry before showering, swimming, sleeping, exercising, or taking part in activities that may expose it to water, sweat, pressure, or impact.

Repeated exposure can affect natural stones, metal components, surface finishes, and stringing materials over time.

How should I care for my jewelry?

Avoid contact with perfume, lotion, household chemicals, salt water, and chlorine.
Remove your jewelry before exercising, showering, swimming, or sleeping.
Wipe it gently with a clean, soft, dry cloth after wearing.
Store it separately in its original packaging to reduce scratching and impact.
Do not pull, stretch, or twist the bracelet excessively.

What should I do if I need more help?

Email us at youngrichjewelry@gmail.com with your question and order number, if applicable.

Our team will be happy to assist you.